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FAQ

Before arrival
How can I make a reservation?
You can reserve through our website, by email or by phone.
 
Can I make a reservation by telephone?
Of course! You can call us 24 hours a day at: +31 20 2629263.
 
Wat are the conditions of the reservation?
You can cancel your reservation made for maximum five rooms until 14.00 o’clock the day prior to arrival. Payment will be made upon arrival. These conditions are only valid for a booking made with us directly through our website, by email or by phone.
If you book more than five rooms, there will be other cancellation and payment policies. We will inform you about these conditions after we have received your booking. We maintain the right to reject your group booking in the event we already have multiple groups staying in our hotel.
 
I would like to stay with you with a group. Can I get a special price?
If you would like to stay with us with a group (reservation for six rooms or more), please contact us by email for a suiting offer.
 
Can I confirm my reservation made on internet?
That is possible. If you send us an email with the details of your booking (names of the guests, reservation number, arrival and departure date, name of the website where you booked), then we can check if we have received the reservation in good order.
 
How can I pay?
If you make a reservation with us directly, we ask a credit card as guarantee for the booking. A few days prior to arrival we check if the credit card is valid by making an authorisation of €1 on the card (only an authorisation, not a payment). The payment of the reservation can be made upon arrival by credit card (Visacard or Mastercard), by debit card or in cash.
It is also possible to pay before arrival by bank or credit card. If you choose this option, we will send you payment link.
 
Is it possible to receive an invoice and pay after departure of the guest?
Unfortunately it is not possible to pay after departure of the guest. Payment always has to be done in advance or upon arrival.
 
How can I pay for someone else?
You can pay in advance by bank transfer or with a credit card. If you choose this option, we will send you payment link.
 
How old do I need to be to be able to reserve/stay with you?
Minimum one person per room needs to be 18 years or older on the day of arrival.
 
What are the options for an extra bed?
It is not possible to place an extra bed in the room. If you are staying with three or four persons, then it is necessary to book a triple or quadruple room. If you are staying with us with five persons or more, it is necessary to book multiple rooms.
Contact us by email or by phone to check the best options for your party and your stay.
 
Do I have to pay for children?
Maximum one child until 2 years old can stay in the room free of charge. Upon request we can place a baby bed for free in the room. For children 3 years and older it is necessary to book and pay a private bed.
 
How big are the rooms?
All rooms have different measurements.
The average size of a standard single room is 12 m2.
The average size of a standard twin/double room is 22 m2.
The average size of a comfort twin/double room is 26 m2.
The average size of a comfort disabled room is 26 m2.
The average size of a triple room is 32 m2.
The average size of a quadruple room is 32 m2.
 
What facilities are in the room?
The room has a sitting area, desk, telephone, flat screen television, Nespresso machine, minibar, air conditioning and private bathroom with walk in shower, toilet, sink, hair dryer, floor heating, towels and guest supplies like shampoo.
 
Does the hotel have disabled rooms?
We have many rooms that are wheelchair accessible rooms and we offer several aids such a as a wall bracket, shower mat and a shower stool. You can contact us by email or by phone to reserve these aids.
 
I need a visa, can you help me?
We can send a confirmation with signature and stamp to your email when you pay an administration fee of €25. This is a non-refundable fee, in case of cancellation of your reservation we will not refund this fee. Contact by us email for more information.
 
 
 
Arrival
At what time can I check in?
Our normal check in time is 14.00 o’clock.
 
What if I arrive early?
If you arrive before 14.00 o’clock, you can leave your luggage free of charge in our luggage room so you can start exploring Amsterdam. An early check in to your room is upon request, we can not guarantee this.
 
What if I arrive late?
Our reception is open 24 hours a day. If you arrive late, you can ring the door bell so the reception can open the door for you and can help you with the check in. Please let us know in case you will arrive later than 23.00 o’clock.
 
Which payment methods does the hotel accept?
The payment of the room can be done upon arrival by credit card (Visa or Mastercard), by debit card or cash.
It is also possible to pay before arrival by bank or credit card. If you choose this option, we will send you payment link.
 
Can I give a preference for my room (low/high floor, view, quiet, close to friends, etc.)?
We can make a note of your request for a certain room. The reception will do her utmost to arrange this for you, but we can not guarantee this until the moment of arrival.
 
Can I park in your park house?
The hotel has an underground parking. The parking is open 24 hours a day, has a has a height clearance of 1.85m and has a direct entrance from the hotel. Costs for the parking are €2 per hour, with a maximum of €15 per 24 hours. Parking is subject to availability, it is not possible to reserve a space in the parking.
 
What is the height clearance of a car in the parking?
The parking has a height clearance of 1.85m.
 
What if my car is bigger than 1.85m?
Then you can park your car in the surrounding streets. This is paid parking from 9.00-00.00 (Monday-Saturday).
 
What if I arrive with a bus?
There is a bus parking at approx. 5 minutes walking distance, close to Station Amsterdam Sloterdijk. The address is: Arlandaweg 88, Amsterdam.
 
Can I send a package to the hotel?
That is possible, if there are no costs to be paid upon receipt and it does not need to be signed for. Please let us know in advance if you are sending us a package. Please mention clearly on the envelope/package for whom it is intended and what the arrival date of the guest is. Our address is: Molenwerf 1, 1014 AG, Amsterdam.
 
How can I get from Schiphol airport to the hotel?
You can reach the hotel from Schiphol airport by different means of transport.
 
Taxi
The costs are approx. €40 and it takes approx. 20 minutes.
You can reserve a taxi in advance, please check:
http://www.schiphol.nl/Travellers/ToFromSchiphol.htm
 
Connexxion Airport Hotel Shuttle
Tickets are available from their office at Arrival Hall 4, or from the Tourist Information Office at Arrival Hall 2. For more information about the time schedule and prices please check: http://www.schipholhotelshuttle.nl/
 
Public transport
With a train to Amsterdam Sloterdijk and then 8 minutes walk, or tram 12, stop Haarlemmerweg. From here it is 1 minute by foot to the hotel. For more information please check: http://9292.nl/en#
 
Can the hotel come pick me up from the station or Schiphol airport?
Unfortunately we do not have our own shuttle service.
 
How can I get from Eindhoven Airport to the hotel?
You can reach the hotel from Eindhoven airport by different means of transport.
 
AirExpressBus
The fastest between Eindhoven Airport and Amsterdam Centraal Station, and then a train to Amsterdam Sloterdijk. From here it is 8 minutes walk, or take tram 12, stop Haarlemmerweg. From here it is 1 minute by foot to the hotel. For more information please check: http://www.airexpressbus.com/ and http://9292.nl/en#
 
Public transport
With the bus to Eindhoven Station and then a train to Amsterdam Sloterdijk. From here it is 8 minutes walk, or take tram 12, stop Haarlemmerweg. From here it is 1 minute by foot to the hotel. For more information please check: http://9292.nl/en#
 
How can I get with the car to the hotel?
For more information about how to reach the hotel by car, please check the directions on our website: http://www.goldentulipamsterdamwest.com/en/location
 
How far is the hotel from the centre ?
You can reach the centre with tram 12. Museum Square can be reached in only 15 minutes and Dam Square in 20 minutes (change to tram 13 or 14).
 
What is the closest station/tram stop?
The closest tram stop is Molenwer, in front of the hotel.
The reception of the hotels sells tickets for the tram, bus and metro in Amsterdam. You can buy a ticket for 24, 48, 72 and 96 hours. For current prices please check:
http://en.gvb.nl/ontdek-amsterdam/gvb-dag-meerdagenkaart
 
During your stay
Is there a curfew?
You can always enter the hotel, so you do not have to return at a certain time. You can ring the door bell to let the reception open the door for you.
 
Can the windows open in the room?
In most of our rooms the windows can open ajar. We have a few rooms in which the windows can not be opened.
 
Breakfast times
We serve breakfast on Monday-Saturday from 6.30-10.30 o’clock and on Sunday from 7.30-11.30 o’clock. The breakfast is a buffet and consists of several types of bread, different savoury and sweet fillings, multiple hot items (among other sausages, eggs, tomatoes from the oven), several salads, juices, coffee and tea. There is also a chef who can prepare eggs just they way you like it.
Please let us know if you have an allergy, so we can take this into account.
 
Can I have a gluten free breakfast?
If you let us know before your arrival, we can provide gluten free options during your breakfast.
 
Can I have lunch in the restaurant?
It is possible to have lunch at our Bar D.A.M. we offer several lunch dishes à la carte, like different sandwiches, salads and main courses.
Contact us by email for the possibilities if you would like to organise lunch for a group.
 
Can I have dinner in the restaurant?
At Bar D.A.M. we serve an a la carte dinner.
Contact us by email for the possibilities if you would like to organise dinner for a group.

Does the hotel serve alcohol?
In our restaurant and bar we are completely non-alcoholic and will serve delicious smoothies, non-alcoholic cocktails, wines and beers. It is allowed to bring your own alcoholic drinks and drink these in your hotel room.
 
Can I rent bicycles at the hotel?
Yes, that is possible. You can rent a bicycle for €16 per day. For subsequent days the price is €13 per day. If you rent a bicycle we ask a deposit by means of a credit card.
 
Can I reserve excursions?
Yes, that is possible. We work with the tour company Tours&Tickets and can book all excursions offered by them. Contact us by email for a full excursion overview.
 
Is there an iron and ironing board in the room?
Yes, in every room you will find an iron and ironing board.
 
Is there a safe in the room?
Yes, there is a safe. The safe is big enough to hold a laptop. We advise you to keep your valuables in the safe during your stay.
 
Are there adapters available?
Yes, at the reception you can rent an adapter for free. A small deposit is required.
Also, every room has power points with an English outlet and USB-ports.
 
Is there are a hairdryer available?
In the bathroom of your room you will find a hairdryer.
 
Is there a fridge or minibar available?
Yes, in every room there is a minibar.
If you need to store your medications in a cool place, you can hand these to the reception who can keep it for you in a fridge.
 
What is the policy for smoking?
Our hotel is a 100% non-smoking hotel. Smoking in the room or other areas in the hotel will be punished with a fine.
 
I have a complaint, what can I do?
We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email or by phone.
 
Can I bring my pet?
Unfortunately we do not accept pets in our hotel, also not assistance dogs.
 
Does the hotel have Wi-Fi?
We offer free Wi-Fi in the entire hotel. There is no password for the Wi-Fi.
 
Does the hotel have a business centre?
On the ground floor at the Business Lounge, behind the reception, you can find four internet computers connected to a printer which you can use free of charge.
 
Does the hotel have a laundry service?
We work with an external laundry and dry cleaning service. If you hand in your laundry to the reception before 10.00 o’clock in the morning, you will receive your laundry back in the evening on the same day (Monday-Saturday). If you hand in your laundry after 10.00 o’clock in the morning, you will receive your laundry back the next day.
 
We are staying in the hotel for a special occasion (birthday, anniversary, etc.). Can you do something special for us?
First of all: congratulations!
Contact us by email or by phone for the possibilities for the celebration of your special occasion.
Some of the possibilities we can arrange for you are cake, flowers, balloons and many other things.
 
Are there shops at the hotel?
There is a supermarket at 1 minute walking distance from the hotel. Also, the hotel is located at 10 minutes walking distance from Bos en Lommerplein. This square offers a daily market (Tuesday-Saturday) and several shops, among others multiple supermarkets, a pharmacy, clothing shops and a few restaurants.
 
How do I get from the hotel to the centre?
You can reach the centre with tram 12. The Museum Square can be reached in only 15 minutes and the Dam Square in 20 minutes (change to tram 13 or 14).
 
Departure
Can I check out earlier than planned?
That is possible. However, there can be costs involved. Please ask the reception for more information.
 
Can I stay an extra day?
That is possible if there is availability. Please contact the reception for the possibilities and the best price.
 
What is the check out time?
Our last check out time is 12.00 Noon. If you would like to stay longer in the room, it is possible upon request for €10 per hour, maximum until 17.00 o’clock. You can always store your luggage with us in the luggage room free of charge.
 
Can you arrange a taxi?
Of course! The reception is happy to call a taxi for you.
 
Can I leave luggage with you?
It is always possible to leave your luggage with us in the luggage room on your arrival and departure day. It is not possible to keep your luggage whilst you are not staying with us in the hotel.
 
After departure
I have forgotten something?
Please contact us by email or by phone. We will check if we have found your item and can send it to you. There will be costs for the shipment.
 
The authorisation on my credit card has not been removed?
Please contact us by email or by phone. With your credit card details we can contact our credit card provider who can assist your bank to cancel the authorisation on your credit card.
 
I have a complaint, what can I do?
We are sorry to hear you have a complaint. If you are still staying in the hotel, please contact the reception so we can solve this immediately.
If you are not in the hotel anymore, please contact us by email or by phone.
 
 
If you have more questions, please do not hesitate to contact us by email or by phone